Refund policy
At Mirha Closet, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, please review our Return & Refund Policy below.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by proof of purchase or order confirmation.
Items that are damaged due to customer misuse, washing, or normal wear and tear are not eligible for return.
Non-Returnable Items
The following items cannot be returned or refunded:
- Sale or clearance items.
- Gift cards.
- Personalized or customized products.
- Products damaged after delivery due to customer handling.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed using the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or EasyPaisa, based on the information provided by the customer.
Processing Time
Approved refunds are typically processed within 3–7 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Exchanges
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. After verification, we will arrange a replacement or exchange where applicable.
Return Shipping
Unless the return is due to our error (wrong, damaged, or defective product), customers are responsible for the return shipping costs.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Mirha Closet
📍 Office No. 416, S.R. 3/20, Sarai Quarters, Shahrah-e-Liaquat, Karachi, 74400, Pakistan
📞 +92 371 0262691