return-exchange-policy

RETURN & EXCHANGE POLICY

At Mirha, we aim to provide high-quality products and a smooth shopping experience. Please review our return and exchange policy carefully:

1. Eligibility for Return/Exchange

We offer returns or exchanges only in the following cases:

  • Wrong size delivered

  • Damaged or defective product

Return or exchange requests must be made within 7 days of purchase. Requests after this period will not be accepted.

2. Reporting an Issue

If you receive a defective or incorrect item, you must notify us within 48 hours of delivery.

Please share clear images/videos of the product and packaging via:

3. Exchange Process

  • Exchange requests are processed within 7 working days

  • The replacement item will be sent to you

  • You must hand over the original item to the delivery rider at the time of exchange

4. Return Process

To initiate a return:

  1. Contact us on WhatsApp with your Order Number and reason

  2. Share product images from multiple angles

  3. Courier the item back to us in original packaging with tags intact

5. Important Conditions

  • Each customer is eligible for only ONE return or exchange

  • Items must be unused, unwashed, and in original condition

  • Products without tags or damaged by the customer will not be accepted

  • Shipping charges are non-refundable

6. Return Address

Mirha
📍 Bolton Market, Karachi, Pakistan

Please include the following inside the parcel:

  • Order Number

  • Reason for return

We recommend using a reliable courier service to avoid loss or damage during transit.

7. Refund Process

Once we receive and inspect the returned item:

  • Refunds will be processed within 7 working days

  • Payment will be transferred via bank account or EasyPaisa

CONTACT US

For any queries, feel free to contact us:

Mirha
📍 Bolton Market, Karachi, Pakistan
📞 +92 331 22334
📧 contact@mirha.com

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